Benjamin Ladner Vs. Dallas Residency Case Study Analysis

American University Case Study – (200 points) Due February 17. You need to write a 5-7-page (not including a reference page and cover page) analysis and recommendations. You are hired as an outside organizational behavior consultant. You have been brought in to fix the problems at American University with Benjamin Ladner and the American University. To get full credit you must use 5-7 terms from the textbook. You must also include a minimum of 4 additional sources beyond the use of the textbook. To write this paper you need to do research on root cause analysis, business process improvement, organizational behavior, and organizational change management and include how these terms apply to your analysis.